Refund Policy / Additional Fees
Total Rider offers no refunds once class has begun. Class fees are good for one attempt at passing an MSF course. If a student fails the class for any reason*, they will need to take the complete course again. (*Reasons may include: arriving late for class, non-attendance, dismissal by instructor, improper riding gear, failing any part of the class, etc.)
Although no one is guaranteed to pass an MSF course, we do however offer class retakes or rescheduling for an additional fee for specific issues regarding students not passing on their first attempt (see below). Students wishing to retake a class will need to contact the front office for rescheduling procedures by emailing us at Operations@TotalRider.com
Class Retake Fees:
$75.00 Prior to Motorcycle Training (may include being late to class, incorrect or no paperwork, improper gear, illness, family emergency, etc.)
$150 (or 50% of total class fee), After Motorcycle Training Has Begun (may include failed class, instructor dismissal, not passing skills test, not attending Day 2 of a two-day course, emergency situations, etc.) Note: this will allow student a 2nd attempt at passing the class; If student fails again, TR may recommend personal evaluation outside of regular class.
Rescheduling Fees:
$25.00 if Total Rider is notified at least 3 days prior to scheduled class.
$75.00 if Total Rider is notified less than 3 days prior to scheduled class.
Note: Both Retakes and Reschedules can only be initiated by an enrolled student, unless the student is a minor (15-17 years of age).
Total Rider’s other policies can be found in our Terms and Conditions, here.