Please read and follow the below information carefully, as you are essentially entering into a contract with Total Rider once you have paid your class fee. Understanding our requirements and policies will help you better prepare yourself for a successful learning experience!
Refund Policy
Total Rider offers NO REFUNDS once class has started. It’s kinda like missing the bus —we go without you— and you will forfeit your entire course fee if you:
- arrive late for any class (sorry, no exceptions!)
- fail to attend scheduled riding days consecutively (BRC)
- selected the wrong course for your skill level (click here for course info)
- for our Advanced Riding Techniques (ART) course this means as soon as your front tire crosses the starting line of the first exercise.
- are dismissed / counseled-out by the instructor for any reason
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leave class for any reason once you begin training on motorcycles
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fail to wear required gear/apparel
- fail the skills test (for MSF courses only)
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decide to quit (we won’t hold it against you, but sorry… no refunds)
The class fee you pay is good for one attempt at passing the course. Sorry, but if for any of the above reasons you do not make it successfully through the ENTIRE class there are no do-overs, unless you pay again. Also, you are not guaranteed to pass any course. If you don’t like our policies we encourage you to go to another school.
Requirements
All students must:
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be able to balance a bicycle… knowing how to ride is even better!
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supply and wear required Riding Gear
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complete your online ePackage course before class (both BRC and BRC2 students), and arrive with printed certificate in hand. Note: we provide access to the proper MSF ePackage, via email, as part of your fee… so please don’t go to the MSF website first to take an “eCourse” or you’ll waste $20 bucks! (MSF online courses are not required for ART.)
- ✍ complete, print, and sign the appropriate Course Waiver before class
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for all classes, possess a valid driver’s license or photo I.D. for class entry.
- review any other requirements specific to the course you are taking: BRC, BRC2, or ART (these will also be included as part of your confirmation email).
For BRC and BRC2 classes:
If you are between 18-24 years of age AND still have a permit, then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class.
If you are under 18 years of age: as a minor, you must have a valid learner’s permit or driver’s license to take our courses. If you still have a permit then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class. In addition, participants under 18 years of age must bring medical consent and the appropriate course waiver form signed by a parent or guardian in person at the training location or the forms must be notarized.
Total Rider Medical Consent for Minor (pdf 25kB)
Testing Policies
Motorcycle Skills Training and Testing for MSF courses (BRC and BRC2):
- Students are required to pass all riding exercises and skills evaluation in order to receive a completion certificate.
- A failure of any part of skills training is a failure of the entire course and must be repeated from the beginning at full class price. There are no do-overs.
General Policies
❗Danger. Any student whose riding performance creates an unmanageable danger during training will be removed from the course and will not be entitled to additional classes with Total Rider.
Weather. Classes go on rain or shine, hot or cold, unless Total Rider deems otherwise. If in doubt, call or text our office (512-522-5844) to determine if a class has been canceled. See our Weather FAQ.
✍You must notify us through our Contact Us page prior to registering, if:
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you have a physical, medical, or learning disability
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your primary language is not English
The Small Print. Total Rider assumes no responsibility for class cancelations as a result of illness, emergencies, or events beyond its control. We also reserve the right to cancel classes for any reason deemed necessary —including classes not filling, inclement weather, scheduling conflicts, etc.— and will notify you of that decision if/when it occurs.
See other policies and class info on our website FAQs and under the “Info” tabs on the Book Your Class page.
Additional Fees (Rescheduling)
$25.00
- Rescheduling fee if Total Rider is notified at least 3 days prior to scheduled class.
$75.00
- Rescheduling fee if Total Rider is notified less than 3 days prior to scheduled class.
* Reschedules will only be discussed with the enrolled student unless student is a minor (15-17 years of age).
Complaints? Follow this link to the Texas Department of Licensing & Regulation (TDLR) website.