FAQ Categories: E) Our Policies

Complaints

Please follow this link if you have any complaints regarding Total Rider.

Terms & Conditions

Please read and follow the below information carefully, as you are essentially entering into a contract with Total Rider once you have paid your class fee. Understanding our requirements and policies will help you better prepare yourself for a successful MSF learning experience!
 
Questions or concerns? Contact Us now!
 

Requirements

All students must:
  1. 🚲. be able to balance a bicycle…  knowing how to ride is even better! 😁
  2. 🕶  supply and wear required Riding Gear on training days
  3. 🖥  complete MSF eCourse before class, with printed certificate in hand
  4. ✍  complete, print, and sign Course Waiver before class
  5. 👌  possess a valid driver’s license or photo I.D. for class entry

If you are between 18-24 years of age AND still have a permit, then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class.
 
If you are under 18 years of age: as a minor, you must have a valid learner’s permit or driver’s license to take our courses.   If you still have a permit then you must prove you have passed at least the Driver’s Education classroom portion by bringing Form DE-964 to class. In addition, participants under 18 years of age must have medical consent and course waiver forms signed by a parent or guardian in person at the training location or the forms must be notarized. 
 

Refund Policy

Total Rider offers NO REFUNDS once class has started. It’s kinda like missing the bus —we go without you— and you’ll forfeit your entire course fee if you:
  • arrive late for any class (sorry, no exceptions!)
  • fail to attend scheduled riding days consecutively (BRC)
  • selected the wrong course for your skill level (click here for course info)
  • are dismissed / counseled-out by the instructor for any reason
  • leave class for any reason once you begin training on motorcycles
  • fail to wear required gear/apparel for riding days
  • decide to quit (we won’t hold it against you, but sorry… no refunds) 😥
 

Testing Policies

✍  Knowledge Test:
  • The knowledge test is based solely on the MSF eCourse you completed online, and is not reviewed in the classroom… so really pay attention to what you’ve learned!
  • You are required to score at least 80% correct in order to continue the program. Failing the knowledge test will result in automatic dismissal and you’ll be required to pay $75 for rescheduling and test retake.
 
🏍  Motorcycle Skills Training and Testing:
  • Students are required to pass all riding exercises and skills evaluation in order to receive a completion certificate.
  • A failure of any part of skills training is a failure of the entire course and must be repeated from the beginning, including classroom, at full class price.
Additional Fees (Rescheduling* or Retesting)

$25.00

  • Rescheduling fee if Total Rider is notified at least 3 days prior to scheduled class. 

$75.00

  • Failed Knowledge Test fee:  One-time retake (additional attempts to pass knowledge test require full class price).
  • Rescheduling fee if Total Rider is notified less than 3 days prior to scheduled class. 
* Reschedules will only be discussed with the enrolled student unless student is a minor (15-17 years of age).
General Policies

❗ Danger. Any student whose riding performance creates an unmanageable danger during training will be removed from the course and will not be entitled to additional classes with Total Rider.

🌧  Weather. Classes go on rain or shine, hot or cold, unless Total Rider deems otherwise. If in doubt, call or text our office (512-522-5844) to determine if a class has been canceled.  See our Weather FAQ.
 
✍  You must notify us through our Contact Us page prior to registering, if:
  • you have a physical, medical, or learning disability
  • your primary language is not English
The Small Print. Total Rider assumes no responsibility for class cancelations as a result of illness, emergencies, or events beyond its control. We also reserve the right to cancel classes for any reason deemed necessary —including classes not filling, inclement weather, scheduling conflicts, etc.— and will notify you of that decision if/when it occurs.
 
See other policies and class info on our website FAQs and under the “Info” tabs on the Book Your Class page.
Complaints? Please follow this link to the Texas Department of Licensing & Regulation (TDLR) website.

Does Total Rider offer discounts?

Total Rider is honored to offer a $25 discount to all active service men and women, veterans, and first responders. Use promotion code SERVICE when booking your class online, and be prepared to show your affiliated ID card during class.

Does TR provide helmets for riding class?

Yes, we do have loaner helmets students may use… however, we only have a limited number of sizes, and can’t guarantee our helmets will offer a proper fit. We strongly recommend bringing your own helmet. Inexpensive, 3/4 or full-face style helmets can be purchased at local motorcycle shops. TR doesn’t recommend half helmets, tho. 🙂

What if I get “counseled out” of a course?

Students unable to keep pace with the class or who pose a hazard to themselves or others may be dismissed from the class by the coach.

There will be no refunds, pro-rated or in full, should a student be dismissed by the coach.

Please understand that these courses have group learning format that limits the ability of the instructors to provide individual instructions to students. These courses are mentally and physically demanding, and weather conditions can increase the stress on students.    

Can I use my own Motorcycle?

  • BRCu: No
  • BRC2uLW: Yes

We do NOT allow students to use personal motorcycles or scooters for the beginner BRCU class.  Even though a personal bike may be small it is typically not geared for the constant low parking lot speeds and maneuvers, thus increasing wear & tear on the clutch and transmission components. Also, liquid cooled motorcycles don’t do well in a training environment, which also increases wear on the motorcycles.

If a student crashes a training motorcycle they usually are not as upset as they would be on their personal bike. Additionally, a mechanical failure on a personal bike could cause a safety problem on the range, resulting in the student being dismissed from the class. From a safety perspective, BRC students typically don’t have a motorcycle license, and we don’t encourage illegal or untrained riding.

What if I am deaf?

Under Title III of ADA requirements, we want to let you know that we will make every reasonable accommodation to any ASL interpreter you provide. However, we cannot assume the undue financial burden of hiring an ASL interpreter as it would severely alter the nature of the service we provide. The Motorcycle Safety Foundation may have grant money to offset the cost to you and other area schools may provide services more to your liking than we can provide at this time.

Please call our office to discuss resources we can share with you.